Frequently Asked Questions (FAQ)

 

Where do you ship from?

We ship from our international logistics centers located in Europe and Asia, depending on your location. This allows us to offer worldwide shipping while keeping delivery times reasonable.

 

How long does shipping take?

Estimated delivery times:

 

  • USA / UK / Canada / Australia: 7–14 business days

  • Europe: 5–10 business days

  • Rest of the world: 10–20 business days

 

You will receive a tracking link once your order is dispatched.

 

 

Do you offer free shipping?

Yes! We currently offer free worldwide shipping for a limited time.

 

 

Do you offer returns or exchanges?

Yes. We offer a 30-day satisfaction guarantee.

If you’re not satisfied with your bag, contact us at support@nomari.co and we’ll guide you through a simple return or exchange process.

 

 

Can I cancel or change my order?

If your order hasn’t shipped yet, yes. Please contact us as soon as possible at support@nomari.co. Once shipped, we can no longer cancel, but we’ll be happy to assist with returns.

 

 

How can I contact you?

You can reach us anytime at support@nomari.co. Our support team usually responds within 24 hours, Monday to Friday.